Shipping
Domestic Shipping
We offer shipping to the United States using the U.S. Postal Service or UPS. Shipping charges will be calculated at checkout.
Our products are fresh to order, therefore, orders typically ship within 3-7 days once an order is placed + paid.
Once your order has shipped, you will receive an e-mail notification with all tracking information. Please be aware that SAAVY Origins is not responsible for delayed transit times once your order leaves the studio. We have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, the buyer will need to file a claim with the shipping carrier.
Returns
Unfortunately, and without exception, we cannot accept returns on opened or used goods as we guarantee the purity, freshness and authenticity of the products.
If the product packaging has been opened (ex: box), the product can't be returned as safety sales have been broken.
Variations in viscosity, scent, or color are possible. These will all vary from batch to batch; however, we do our best to ensure this doesn't happen. Natural ingredients are not identical and can cause variations in the final products. Because we use the freshest natural ingredients possible, we do not bulk quantities of ingredients at any given time. This means that our ingredients and products are inherently mutable as they are subject to changes in nature.
If you have any questions or concerns within 7 days of receiving your order concerning damages or missing shipments, please contact us. Inquiries after 7 days will not be considered. If we do work with you on a return, refunds are issued in the form of store credit.
*Order Insurance is non-refundable.
Exchanges
If you would like to exchange an item that has not been opened or used, please contact info@saavyorigins.com within 7 days of receiving the item.
We will determine if the item can be exchanged on a case-by-case basis at the discretion of the manager. Inquiries after 7 days will not be considered.
Limited Edition items cannot be exchanged or returned.
More info on our Return + Exchange Policy:
We do not provide a return shipping label within our packaging as return or exchange shipments are the customer’s responsibility. SAAVY Origins is not responsible for any additional shipping costs for approved returns and exchanges and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to SAAVY Origins.
We do not offer cash refunds, rather we give you online credit. Items received as gifts cannot be returned in exchange for cash. If the gift is unopened, it can be exchanged for store credit at the discretion of the manager.
Orders placed during gifting promotions where free product was received with a qualifying value purchase are not eligible for return.
Order Modification & Cancellation
After placing your order, you have 24 hours to cancel or modify your order. The easiest way to cancel or make changes to an order is to email us:info@saavyorigins.com.
If you cancel an order later than 24 hours after it's been placed, the order cancellation will be subject to a 25% cancellation fee.
Contact Us
If you need any further assistance, please contact our Customer Service at
info@saavyorigins.com and our team will assist you.